Shipping &
Delivery Policy

We take shipping seriously. Your custom Bella mailbox is a handcrafted piece of art and a significant investment in your home. That's why we partner with UPS Ground to ensure safe, reliable delivery. This policy outlines our shipping process, timelines, and what to expect.

ORDER PLACEMENT TO SHIPMENT

Production Time: 7-10 business days

Once your order is confirmed and payment is received, our team begins handcrafting your mailbox. This 7-10 day window includes material preparation, construction, painting, finishing, quality inspection, and packaging. We don't rush — every mailbox gets the meticulous attention it deserves.

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Quality Inspection: 1-2 days

Before your mailbox ships, it passes through our final quality inspection. We check finish, hardware, construction, address customization, and overall appearance. No defects leave our workshop.

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UPS Ground Shipping: 3-7 business days

After packing, your mailbox ships via UPS Ground. Delivery time depends on your location within the continental U.S. Most orders arrive within 3-7 business days of shipment.

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 TOTAL TIMELINE: 10-17 Business Days (approximately 2-3 weeks)

SHIPPING METHOD

• Carrier: UPS Ground

• Insured: Full coverage against damage during transit

• Tracking: Real-time tracking number provided via email

• Signature: May be required upon delivery depending on value and location

SHIPPING COST

FREE SHIPPING in the continental United States

We cover all UPS Ground shipping costs for orders within the 48 contiguous states. This is included in your final quote — no surprise charges at checkout.

CONTINENTAL UNITED STATES

We ship to all 48 contiguous states with free UPS Ground service. This covers most of our customers nationwide.

ALASKA & HAWAII

We can ship to Alaska and Hawaii, but shipping costs differ due to distance and carrier rates. Please contact us for a custom shipping quote:

Phone: (786) 619-5720

Email: bellamastermailbox@gmail.com

INTERNATIONAL ORDERS

Currently, we do not ship internationally. All orders must be shipped to addresses within the United States. If you have a special request, please contact us to discuss options.

Your Bella mailbox is carefully packaged to withstand the shipping process. Here's what we do:

Protective Wrapping

The mailbox is wrapped in protective materials to prevent scratches, dents, and exposure to elements.

Sturdy Box

Packaged in a reinforced, high-quality shipping box designed to handle the rigors of ground transportation.

Interior Padding

Cushioning materials inside the box absorbs impact and prevent movement during transit.

Inspection Label

Packing slip and inspection notes included so you know your mailbox was carefully prepared.

WHEN YOUR PACKAGE ARRIVES

1. Check the exterior of the box for visible damage

2. Sign for the delivery (if required by carrier)

3. Open the box carefully and remove the mailbox

4. Inspect for damage, defects, or missing hardware

5. Test the door, drawer, and locking mechanisms (if applicable)

DAMAGE UPON DELIVERY

If your mailbox arrives damaged due to shipping:

1. Document the damage with clear photos of the mailbox and the damaged packaging

2. Contact us within 48 hours of delivery

3. We will arrange a replacement mailbox at no cost to you

4. You do NOT need to return the damaged mailbox first — replacement ships immediately

See our Return & Replacement Policy for complete details on damage claims.

REAL-TIME UPDATES

When your mailbox ships, you'll receive an email with:

• UPS tracking number

• Estimated delivery date

• Link to track your package in real time

• Packaging details and care instructions

You can monitor every step of your delivery using the UPS tracking link. Updates include package pickup, in-transit milestones, and delivery confirmation.

One of Bella's key advantages: we don't just ship your mailbox — we can install it for you.

INSTALLATION COVERAGE AREA

South Florida to Orlando (Miami-Dade, Broward, Palm Beach, and surrounding counties)

WHAT'S INCLUDED IN INSTALLATION

✓ Professional installation by our expert team

✓ All hardware, fasteners, and mounting materials

✓ Site assessment and best placement recommendation

✓ Post-installation testing and adjustment

✓ Clean-up of any installation debris

INSTALLATION COST

Installation service is available for an additional fee (typically $300-$500 depending on your location and mailbox complexity). Quote provided at time of order.

SCHEDULING INSTALLATION

Once your mailbox is ready to ship, we'll coordinate a convenient installation time with you. We offer flexible scheduling and will work around your availability.

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DIY INSTALLATION

If you're outside our service area or prefer to install it yourself, we provide detailed installation instructions, diagrams, and access to our support team via phone or email for guidance.